Cancellation & Abo Policy

At ANASA Studio, we strive to create a supportive, reliable, and well-organised environment for our entire community. To ensure we can plan classes responsibly, offer consistent schedules, and fairly support our teachers, the following policies apply to all bookings and passes.

 

24-Hour Booking Policy and Cancellation Window

All class should be booked in advance, cancellations must be made at least 24 hours before the start time.
Cancellations made after this window are considered late cancellations and cannot be refunded or rebooked.

 

Late Cancellations & Payment

Late cancellations and no-shows will be charged the full class fee or deducted from your pass —
unless you provide a valid medical/sick note.
This ensures fairness to all clients and helps us maintain sustainable studio operations.

 

Abo Validity & Expiration Dates

All class passes (Abos) come with a fixed expiration date.
To keep the system fair and consistent, passes cannot be extended once they expire, with the following exceptions:

1. Extension with a medical/sick note
   If you are unable to practice for medical reasons, please provide a valid doctor’s note and we will extend your pass accordingly.

2. Planned longer absences (travel, work, etc.)
   If you know in advance that you will be away for an extended period, please inform us before your absence begins, and we will do our best to find a suitable solution.
   Extensions can only be arranged before the absence — not retroactively.

These guidelines help us maintain fairness toward all students and allow the studio to operate sustainably.

 

Why These Policies Matter

Late cancellations, no-shows, and expired passes without notice limit opportunities for others to join classes and create challenges in planning and supporting our teaching team. By honouring these policies, you help keep ANASA Studio running smoothly and accessible for everyone.

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We deeply appreciate your understanding, your respect for our policies, and your continued support of our studio.

With gratitude,
Raffaela & Constantine